Product Safety Improvement Notice
If we need to make you aware of any important product notices we will post information on this page.
Model: Stomp V2 and V3 Travel System
Affected Items: This only applies to carrycots that have been manufactured before February 2016. Please check the production date label, which can be found on the pushchair frame. No other batches or models are affected.
Whilst this product has been tested and fully approved to European and British safety standards, it has been identified the carrycot handle may become detached if the carrycot is struck against an object or if the carrycot handle is pulled in an offset direction towards the head end of the carrycot.
Although the risk is low, we take product safety very seriously and will provide a free product improvement service to affected customers voluntarily.
What to do: Email [email protected] with the information below to arrange a free product improvement service if your item was produced before February 2016.
- Contact name
- Mobile telephone number
- Image of the production date label
- Name of the location or website where you purchased the item from
We will then contact you and arrange a suitable date to collect your carrycot, carry out the improvement service and return it to you. Our anticipated turnaround time is 3-5 working days.
Ickle Bubba would like to assure customers this is a proactive step towards greater child safety. All of our products have been tested and fully approved to British and European safety standards. However, we have taken the decision to offer customers a free of charge product improvement service.
Frequently Asked Questions for this notice
I’ve had my Stomp for a while and never had an issue. Is this necessary?
Whilst it’s likely your Stomp will continue to be absolutely fine, we are recommending those within the affected batches go through the voluntary improvement as a precautionary measure.
How do I know if my Stomp is affected?
This only applies to carrycots that have been manufactured before February 2016. Please check the production date label which can be found on the pushchair frame.
What will I need to send back?
Please only send back the carrycot frame and carrycot handle bar.
What work will you carry out?
Our trained technicians will make a small adjustment to the carrycot frame and a new carrycot handle bar will be fitted.
How long will the improvement service take?
We can arrange next working day collection and our anticipated turnaround time is 3-5 working days.
I was thinking of buying a Stomp travel system, if I buy one now will it have the same issue?
Any Stomp travel system produced after January 2016 will not be affected. We are contacting all stockists’ to ensure any stock on their system is not affected to ensure you can buy with complete confidence.