Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.
Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 days you find the product is incorrect you may be charged a re-stocking fee.
If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.
Please call our customer services team on 01554 707022 between 9am and 5pm Monday to Thursday and 9am to 4pm on Friday if you would like to return your goods or organise an exchange. You will need to have the original order number at hand to quote as proof of your purchase.
Your product is covered under our normal warranty terms after the 14 day cooling off period.
We will refund or exchange any item that develops a manufacturing fault within 14 days of delivery. We will replace free of charge any item that develops a manufacturing fault after 14 days of delivery and within the guarantee period.
There will be no charge for the collection and return of these goods.
Our terms and conditions do not affect your statutory rights.