Frequently Asked Questions
For information on our range of products, please see your product user guides.
I've ordered a Travel System, Travel System or Car Seat from your website, when can I expect it to be delivered?
All our products will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days. Your Travel System, Stroller and/or Car Seat will be delivered by DPD, you will receive a text when it has been collected from our warehouse and on the day of delivery, you will receive notification of a one hour delivery slot.
I've ordered an accessory from your website, when can I expect it to be delivered?
All our accessories or spare parts will show whether they are in stock on our website, if they are , delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.
I've ordered a spare part from your website, when can I expect it to be delivered?
All our spare parts will show whether they are in stock on our website, if they are , delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.
Will my delivery be impacted by COVID 19?
The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly
When I place my order will VAT and excise duty be added to the total cost?
No, any VAT or excise costs incurred will be covered by Ickle Bubba.
I ordered my Moon travel system with tan handles but it has arrived with black handles.
The Moon Travel System comes with black handles as default from our manufacturer , if you have ordered the tan handle option, these can be found in the fabric pack bag in your car seat box.
I ordered my Stomp V3 travel system with black handles but it has arrived with tan handles.
The Stomp Travel System comes with tan handles as default from our manufacturer , if you have ordered the black handle option, these can be found in the fabric pack bag in your car seat box.
Can I buy accessories or spare parts for my pram/car seat/stroller?
We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders over £50 and just £4 for orders below £50. Click here to view relevant spare parts or accessories: Travel System, Stroller, Car Seats.
I've got a fault with my Ickle Bubba product, how do I report it?
You can report a fault to our Customer Service team 24/7 via email to email@example.com. To speed up this process, please include a copy of your proof or purchase, a picture of the production date sticker that can normally be found on the chassis, a brief description of the fault along with pictures and or videos (smaller than 20meg is size) showing the fault. Alternatively, we can be contacted via the Live Chat option on our website or by phone on 01554 707022. Both Live Chat and phone are only available during our opening hours which are Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
What do I do if I've got items missing from my delivery?
You can report a missing items to our Customer Service team 24/7 via email to firstname.lastname@example.org. To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s). Alternatively, we can be contacted via the Live Chat option on our website or by phone on 01554 707022. Both Live Chat and phone are only available during our opening hours which are Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
I've placed an order on your website and want to cancel the order, can I do this?
Providing your products haven't left our warehouse, please contact our Customer Service team who will process this for you. If it has already been dispatched, if its via DPD, if you refuse to accept the delivery, this will be returned to us and we will process your refund at this point. If its via Royal Mail, contact our Customer Service team who will arrange for return packaging to be sent out to you.
I've placed an order on your website and want to make a change to the product, can I do this?
Providing your products haven't left our warehouse, we will be happy to amend your order, please contact our Customer Service team who will process this for you.
How long with your current offers be available on your website?
Any offers we have available on our website are time limited and subject to change. Where possible, we will update when these are due to end on the website
What is a travel system?
A travel system is a type of pushchair that is compatible with a rear-facing car seat and sometimes a carrycot. The carrycot, pushchair seat and car seat fit onto a common chassis frame directly or sometimes you may have to buy car seat adaptors.
Our Stomp V4 All in One travel system is a complete package and includes a carrycot to allow your newborn to lie flat, a pushchair seat and a Galaxy Group 0+ car seat. A range of accessories including a seat liner, hood, rain cover, foot warmer, changing bag, changing mat, car seat foot warmer & hood and sun visors. It has the option to add an isofix base to the package at a special all in one price.
What is an isofix base?
Isofix is a system for fitting child car seats into cars. The system has two rigid metal anchor points located in the gap between the back and sitting section of the car seat. Child seats with isofix have two isofix arms to slot into these metal anchor points. The child seat also has a third point of support, usually a support leg that rests against the car floor.
Child seats with isofix are normally very easy to install and this can reduce the risk of incorrect use. Research suggests a high proportion of traditional child seats are installed incorrectly and can create a false sense of security. The isofix system offers a higher level of safety, as the risk of a child seat being incorrectly installed is minimal.
What car seats can I use on the Stomp chassis?
The Stomp universal car seat adaptors are compatible with Ickle Bubba Galaxy Group 0+ & Mercury i-Size; Maxi Cosi Cabriofix & Pebble; Joie I Level; Cybex Cloud Z
What cars are compatible with the Mercury i-Size car seat?
Click here to view a list of cars compatible with the Mercury i-Size Car Seat
Can the carrycot be used for overnight sleeping?
The Stomp and Moon carrycot are not recommended for overnight sleeping.
Is there a stand for the carrycot?
No, the carrycot can only be used on the chassis.
Important: Never leave the carrycot on an uneven or raised surface
Can I use an Isofix Base with the Astral Car Seat?
The Astral car seat is seatbelt only fitting – it’s not compatible with any isofix base.
What accessories are available?
A range of accessories can be be found on our accessories pages.
How long is the warranty period?
The standard warranty on Ickle Bubba products is 2 years from the date of purchase. We offer a free extended warranty of 4 years if you register your warranty online within 28 days of purchase. This warranty is offered in addition to, and does not affect, your statutory rights. Please note this product warranty is currently only valid in the country of purchase.
How can I register my product?
Please keep your receipt as proof of purchase and register your product online.
Is the seat unit of the Stomp world or parent facing?
It can be both.
Is the seat unit of the Moon world or parent facing?
It can be both.
Does the Stomp and car seat hood retract?
Are the harness features adjustable within your product rage?
Yes to fit your baby safely and securely.
How many positions does the Stomp handle have?
It has 3 positions to adjust to the users height and preference.
Can the front wheels on the Stomp lock and swivel?
Yes, they can do both.
What is the age range for the Stomp Travel System?
From birth up to 22kgs (approx. 4 years old)
What is the age range for the Discovery stroller?
It is suitable from birth up to 20kg (approximately 4 years).
What is the age range for the Globe stroller?
It is suitable from birth up to 15kg (approximately 3 years).
Can I replace the wheels on my Stomp?
Yes, replacement wheels can be purchased on our spare parts page or by contacting our customer services team.
Where can I find my production or batch date?
The production date on the Stomp is found on the chassis centre bar, just above the shopping basket on a black and white sticker – this will be a month and a year.
On the Moon it is found on the right hand side of the chassis as if you were standing behind the pram, just above the rear wheel.
On the Discovery stroller this is located on the inner section of the rear frame – right hand side.
On the Globe it is found on the right hand side of the chassis as if you were standing behind the pram, near the cup holder latch.
On any of our car seats, it will be located on the outside of the hard plastic shell.
On the Orb it is found on the label of the leg of the base.
Where can I find the dimensions of your products?
Please refer to the product information pages for the weight and dimensions of our products.
What is your refund policy?
Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.
Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 days you find the product is incorrect you may be charged a re-stocking fee.
If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.
Please call our customer services team on 01554 707022 between 9am and 5pm Monday to Thursday and 9am to 4pm on Friday if you would like to return your goods or organise an exchange. You will need to have the original order number at hand to quote as proof of your purchase.
Your product is covered under our normal warranty terms after the 14 day cooling off period.
Can I buy spare parts for my Ickle Bubba product?
Yes, all our spare parts can purchased on our spare parts page or by contacting our customer services team.
What should I do if my Ickle Bubba product has developed a fault?
If your item has developed a fault, please contact the original retailer or contact us directly if you purchased the product from our website. Include an image of the issue, a copy of your proof of purchase and finally an image of the production date. You will also need to provide your name, address and contact number
Can I use a buggy board with my Stomp?
There are several universal buggy boards which are compatible with our Stomp frames, however any damage caused through the use of a buggy board could affect your warranty.
Where is my nearest stockist to view a display model?
You can find your nearest retailer by clicking here and entering your location into the ‘in store’ field. The map will then direct you to your nearest stockist. We recommend you call the retailer to check our products are available for viewing when you plan to visit.
Will the isofix base fit my vehicle?
Our isofix base is a standard universal size. If your vehicle has isofix anchor points, then the base can be adjusted to fit your car correctly.
How do I remove the car seat off the chassis?
If you find you have difficulty removing the car seat from the chassis frame, please contact us and we will advise you further.
How do I fit the rain cover to my product?
If you need further instruction on how to fit your raincover, please contact us and we will advise you further.
What should I do if I only receive part of my order?
Occasionally, the courier may deliver products that have more than one carton on separate visits. Please contact us and we will get back to you to confirm.
My order is 'on hold'. What does this mean?
If your order is showing as ‘on hold’ this means that we are awaiting stock of the item you have ordered. When the stock arrives, your item will be processed to completed and dispatched. Our courier service will then send a text or email confirmation of the delivery date, along with a 1 hour delivery time slot.
When can I expect to receive my order?
If the item is in stock, you will receive your order within 1-3 working days.
If the item is out of stock, then the product page will display a date of when to expect your delivery.
How do I return my product?
If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or requesting we organise collection on your behalf with the collection fee deducted from your refund amount.
To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.