Returns Policy

Repairs, replacements, returns and refunds

In the unlikely event of an issue, the Ickle Bubba Customer Care team will always look to find the best and quickest solution that suits the individual customer’s needs. This will be decided with the customer through discussions and exploring the options. This may be in the form of a repair, replacement, full refund, a part refund, a voucher or discount on additional products.


Refunds

Refunds will be decided through the above processes and in line with the specific consumer rights and policies in the country or region. Where the customer has purchased through the Ickle Bubba direct website, a collection will be arranged and once the item is received at the warehouse and checked to meet the criteria, the refund will be authorised.

If the customer purchased through a retailer and it meets the retailer’s criteria and policy, a collection will be arranged and once the item is received at the warehouse and checked, Ickle Bubba will raise a credit note and notify the retailer to authorise the refund.


Repairs, replacements and returns

The Ickle Bubba Customer Care team may decide that after exploring all options, that the items or an item needs to be repaired, replaced and/or returned.

Examples of typical customer queries are:

  • Customer received the new items and changed their mind before use. In this case the customer will be recharged for the return costs.
  • Customer received the new items and there is a fault that cannot be resolved. In this case, after exploring all the above options, the customer will not be charged for the resolution applied.
  • Customer received damaged items. In this case, after exploring all the above options, the customer will not be charged for the resolution applied.
  • Customer has used the product and is not satisfied with it whilst still in warranty. In this case, after exploring all the above options, the customer will be recharged for the return costs if applied.
  • Customer has used the product and a fault has developed that cannot be resolved whilst still in warranty. In this case, after exploring all the above options, the customer will not be charged for the resolution applied.
  • Customer has used the product and a fault has developed that cannot be resolved whilst out of warranty. In this case, after exploring all the above options, the customer will be charged the appropriate costs for the resolution applied.
  • Customer believes there is safety issue with the product. In this case, Ickle Bubba will return the product and carry out a full investigation. The finding of the investigation will determine the next steps. Customer will be consulted with throughout the process. 

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