Frequently Asked Questions - Returns & Faults
What is your refund policy?
For purchases via the Ickle Bubba website
If you have purchased from the Ickle Bubba website and you are not completely satisfied with your purchase, it can be returned for a full refund within 30 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.
Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present.
If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.
Please contact our customer care team here.
Your product is covered under our normal warranty terms after the 14 day cooling off period.
If you have purchased via a retailer, please refer to your specific retailers Terms and Conditions for their refund policy
I've got a fault with my Ickle Bubba product, that I purchased from the Ickle Bubba website, how do I report it?
You can report a fault to our Customer Service team 24/7 via email to firstname.lastname@example.org. To speed up this process, please include a copy of your proof or purchase, a picture of the production date sticker that can normally be found on the chassis, a brief description of the fault along with pictures and or videos (smaller than 20meg is size) showing the fault. Alternatively, we can be contacted via the Live Chat option on our website or by phone on 0011 44 01554 707022.
I've got a fault with my Ickle Bubba product, that I purchased from a retailer, how do I report it?
Please refer to your specific retailers Terms and Conditions for reporting faulty items.