Delivery Information

Coronavirus Update: 

Our delivery partners are currently experiencing delays. As a result your order may take longer to arrive. Please allow 10 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.

For the latest information from our delivery partners, please visit their websites.

AUSTRALIA POST

Delivery Locations & timings

Ickle Bubba currently offer FREE DELIVERY on all orders over $50 to mainland Australia.

We aim to dispatch goods within 2 working days of receipt of order.

Returns Policy

Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 30 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

In the unlikely event of an issue, the Ickle Bubba Customer Care team will always look to find the best and quickest solution that suits your individual needs. 

Returning nursery bedding and décor

Please note, we offer a 90 day returns policy for all nursery bedding, décor, and soft goods. If you have an issue with any of your items, please arrange a refund in the normal way and make sure to keep your proof of purchase for reference. 

Refunds

Refunds will be decided through the above processes and in line with the specific consumer rights and policies in Australia. 

If you have purchased through the Ickle Bubba website, a collection will be arranged and once the item is received at the warehouse and checked to meet the criteria, the refund will be authorised.

If you have purchased through a retailer, and it meets the retailer’s criteria and policy, a collection will be arranged and once the item is received at the warehouse and checked, Ickle Bubba will raise a credit note and notify the retailer to authorise the refund.

Repairs, replacements and returns

The Ickle Bubba Customer Care team may decide that after exploring all options, that the items or an item needs to be repaired, replaced and/or returned.