Ickle Bubba Careers

Customer Service

Customer Care Manager - Swansea

An exciting opportunity has arisen for an experienced Customer Care Manager to join one of the fastest growing nursery brands in the UK. We’re looking for a dynamic person to join our award-winning team.

Primarily responsible for managing all aspects of customer service & administration through the following channels and tasks:

  • Answering customer support messages via telephone, email, live chat or Social media promptly to enhance the customer service experience
  • Collating information and providing solutions for customers
  • Taking orders and processing information
  • Phoning and emailing customers to keep them up to date with relevant information
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support

Location: Swansea

Hybrid home working and flexible hours available.

The successful candidate must have:

  • Previous Customer Care experience ideally in a fast paced contact centre or retail environment
  • Good organisation & problem solving skills
  • Ability to build great rapport with customers
  • Proven customer orientation and ability to adapt/respond to different types of characters
  • Results driven mindset
  • Confidence with inbound and outbound telephone calls
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent standard of written and verbal English
  • An understanding of Microsoft packages and Social Media

Benefits Include:

  • 33 days annual leave (including Bank Holidays)
  • Pension scheme
  • Bonus opportunity
  • Product discounts
  • Perkbox benefits including virtual GP, free gifts, birthday hampers and over 250 retail partner discounts

Apply now to become our next brand ambassador!

Closing date: 15/10/2021

Job Types: Full-time, Permanent

Salary: £19,500 pa

Apply now: careers@icklebubba.com

Please send a copy of your CV and Cover Letter. 

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